EngageBay

What is EngageBay?

EngageBay is a suite of three modules. Marketing Bay covers email marketing, automation, landing pages and SMS. Sales and CRM Bay covers contacts, deal tracking, lead scoring and appointment scheduling. Service Bay covers a help desk, live chat and service automations. AI features include a chatbot and email writing help. It integrates with 250+ tools, including Zapier, Shopify, Stripe, QuickBooks, Xero, DocuSign, SendGrid, Mailgun and Twilio.

Who is it for?

EngageBay targets small businesses and startups that want an alternative to enterprise suites such as HubSpot. It was founded in 2017 and reports 46,000+ users. Teams that need more than 10,000 contacts on one plan, or deep enterprise controls, should check the limits first.

Pricing

The suite is priced per user per month. Annual and two-year billing lower the rate.

• Free: $0, up to 15 team members and 250 contacts, with email marketing, CRM, help desk and live chat.
• Basic: $14.99 monthly, $13.79 yearly, $12.74 on a two-year term. 500 contacts. Adds SMS marketing, lead scoring and web pop-ups.
• Growth: $64.99 monthly, $59.79 yearly, $55.24 two-year. 5,000 contacts. Adds marketing automation, push notifications and A/B testing.
• Pro: $119.99 monthly, $110.39 yearly, $101.99 two-year. 10,000 contacts. Adds web analytics, SSO, a dedicated account manager and phone support.

Migration is free. Prices checked on 6 October 2026.

Strengths

• Free plan for 15 users includes CRM, email marketing, help desk and live chat.
• Three modules in one login removes the need to connect separate tools.
• 250+ integrations include Zapier, Shopify, Stripe, QuickBooks and Xero.
• Free migration service moves data from your old tool.
• Low entry price: paid plans start at $12.74 per user on a two-year term.

What to consider

• Contact limits are 250, 500, 5,000 and 10,000 by plan.
• Marketing automation and A/B testing need Growth at $59.79 or more.
• SSO and phone support are Pro-only.
• The lowest prices need yearly or two-year commitments.

Bottom line

Shortlist EngageBay if a small team wants CRM, email marketing and a help desk in one product at a low price. Before buying, compare your contact count against the plan caps, since the per-user price rises sharply at Growth.