Teamwork Desk

What is Teamwork Desk?

Teamwork Desk is the help desk part of Teamwork.com, a platform for client projects. Incoming emails become tickets in shared team inboxes, and a ticket converts to a task on a Teamwork project. Clients get a customer portal and a help docs site. Pro and above add triggers, live chat and time tracking on tickets.

Who is it for?

Agencies and professional services firms that already manage client work in Teamwork.com and want support requests tied to the project behind them. Teams that don't use Teamwork for projects get little from the link and should compare standalone help desks. Starter is capped at 10 agents, so support teams that grow past that move to Pro.

Pricing

• Starter: $9.50/user/mo (annual), up to 10 agents, includes the Teamwork.com integration, a free help docs site and a customer portal.
• Pro: $17/user/mo (annual), adds time tracking on tickets, triggers, live chat and unlimited agents.
• Premium: $33/user/mo (annual), adds customer happiness ratings, custom fields, full reporting, business hours, scheduled tickets and SLAs.
• Enterprise: quote-based, adds HIPAA verification.

Monthly billing is available at a higher rate; the site shows 29% savings for annual billing. Prices checked on 6 October 2026.

Strengths

• Tickets convert to tasks on Teamwork projects, so support work lands in the delivery plan.
• Client portal and help docs site come with the $9.50 Starter plan.
• Triggers and live chat start at $17/user/mo.
• SLAs, custom fields and full reporting are in Premium at $33/user/mo.
• HIPAA verification is available on Enterprise.

What to consider

• SLAs, custom fields, business hours and full reporting need Premium; Pro does not include them.
• Starter caps at 10 agents.
• The value depends on using Teamwork.com for projects.
• Enterprise pricing is not public.

Bottom line

Shortlist Teamwork Desk if your agency already delivers client work in Teamwork and wants tickets linked to projects. Check whether you need SLAs and reporting, because they sit on the $33 Premium plan.