SherpaDesk

What is SherpaDesk?

SherpaDesk is a help desk and professional services automation (PSA) tool. Email converts into tickets, technicians log time against them, and the time flows into quotes and invoices. It also holds projects, tasks, a knowledge base, a team calendar and reports. Remote assistance runs through an ISLOnline integration.

Who is it for?

The site targets small IT teams, IT managers, managed service providers (MSPs) and educational institutions. It fits teams that bill clients for time and want ticketing and billing in one tool. Larger MSPs that need a built-in remote monitoring and management (RMM) platform should look elsewhere. NinjaOne is the integration listed for that.

Pricing

Prices are per user per month. Annual billing saves 10%.

• Single Agent: free, 1 agent.
• Base Camp: $45/user/mo, $40 with annual billing. Multiple technicians, time tracking and invoicing.
• High Camp: $55/user/mo, $50 with annual billing. Adds asset management, custom email domain and vanity URL.
• Add-ons: vanity URL or custom email domain $10/month each, remote assistance $7 per technician, contractor license $10 per technician.

There is a 14-day free trial without a credit card. Prices checked on 6 October 2026.

Strengths

• Billing sits next to tickets. Time entries become invoices and quotes in the same tool.
• Free single agent. A solo technician can run it at no cost.
• Accounting and RMM links. QuickBooks, Xero, FreshBooks and NinjaOne are listed integrations.
• Mobile apps are included in every plan.

What to consider

• Asset management is limited to High Camp.
• A custom email domain or vanity URL costs $10 per month each, even on High Camp.
• Remote assistance is a paid add-on at $7 per technician.
• Integrations listed on the homepage are few compared with larger PSA tools.

Bottom line

Shortlist SherpaDesk if you are a small IT team or MSP that bills hours and wants tickets, time and invoices in one tool. Check which of the add-ons you need, because they raise the per-technician cost.