SupportPal

What is SupportPal?

SupportPal is a help desk you install on your own server. Email imports as tickets, and further channels include social media, SMS, web, API and phone. It has business hours and SLAs, automation, a self-service area, customer feedback, reports, multilingual support and a marketplace of add-ons. A single installation can run several brands.

Who is it for?

It fits teams that want data on their own server and a flat fee that does not rise with agent count. A 30-day free self-hosted trial is available. SupportPal says it has no cloud version, so teams that do not want to host should look at a hosted help desk.

Pricing

One license, no limits on operators, users, organisations, tickets or departments.

• Monthly: $29.95 per month, rolling contract. Unlimited email support and updates. One brand included.
• Annual: $299.95 per year (two months free), rolling contract.
• Extra brands: $9.95 per month or $99.95 per year each.
• Remove the "powered by" line: $4.95 per month or $49.95 per year.
• Extra IP addresses: $4.95 per month or $49.95 per year each.
• Remote desktop support session: $75 per 30 minutes.

Prices exclude VAT for UK customers. Prices checked on 6 October 2026.

Strengths

• Flat price. The fee stays the same at 3 operators or 30.
• Data on your server. It is self-hosted and on-premises.
• Multi-brand. Run several brands from one installation.
• Many channels. Email, social media, SMS, API and phone feed one inbox.
• Marketplace add-ons.

What to consider

• You host, update and back up the server yourself.
• Removing the SupportPal branding costs extra.
• Extra brands add $9.95 a month each.
• Support is by email. Remote sessions cost $75 per 30 minutes.
• The pages we read name no app integrations.

Bottom line

Shortlist SupportPal if you want a help desk on your own server and a bill that does not grow with headcount. Check that someone on your team can run the server and handle upgrades.