Re:amaze

What is Re:amaze?

Re:amaze is a customer service platform that unifies email, live chat, social media, SMS, VoIP and video calls in one help desk. It includes workflow automation, chatbots, an FAQ, and an AI agent (listed as beta on the homepage). Cues sends triggered messages to website visitors, and Peek lets staff watch a customer's session. The company says it is handcrafted in San Jose, California.

Who is it for?

E-commerce and online businesses, SaaS companies, education institutions and travel and hospitality firms. Case studies mention teams growing to 30+ agents. Large contact centers with complex routing should compare enterprise help desks.

Pricing

• Starter: $59/mo flat for unlimited team members, limited to 500 responded conversations a month, with all Basic features.
• Basic: $29/user/mo, $26.10 annual. Unlimited email inboxes, live chat, social channels, FAQ, workflow automation, chatbots, basic reporting, AI agent.
• Pro: $49/user/mo, $44.10 annual. Adds multiple brands, live visitor view, advanced reporting, SMS and voice, custom domain, AI intents, status page.
• Plus: $69/user/mo, $62.10 annual. Adds screensharing (Peek), departments, staff performance reporting, shifts, custom roles, satisfaction ratings, video calls.
• AI resolutions: 5 (Basic), 10 (Pro) or 20 (Plus) per user per month included; $0.85 for each extra.
• Trial: 14 days with all Plus features, no credit card. Month-to-month billing.

Prices checked on 6 October 2026.

Strengths

• Many channels in one inbox: email, chat, social, SMS, voice and video.
• Flat-price Starter plan: $59 a month covers unlimited team members up to 500 responded conversations.
• E-commerce fit: integrates with Shopify, BigCommerce, WordPress and Stripe.
• Helpdesk connections: Slack, Jira, Aircall, Pipedrive, JustCall, RingCentral and Zapier.
• No contract: monthly billing with no cancellation fees.

What to consider

• SMS and voice channels start on Pro; screensharing, departments and custom roles on Plus.
• AI resolutions beyond the monthly allowance cost $0.85 each, which adds up with high ticket volume.
• Starter caps at 500 responded conversations a month.
• The AI agent is described as beta on the homepage.

Bottom line

Shortlist Re:amaze if you run an online store or small SaaS team and want chat, email and social in one inbox. Before buying, estimate your monthly AI resolutions and conversation volume against the plan limits.