Issuetrak

What is Issuetrak?

Issuetrak is a help desk and issue tracking system. Every plan includes unlimited issues and custom workflows, SLA policies with breach notifications, audit trails, custom reporting, a knowledge base, email processing and SMS notifications. It runs as a cloud service (SOC 2 Type II) or on your own servers.

Who is it for?

IT and support teams that want to pay per agent while everyone who submits requests stays free, and teams that need an on-premises install. A 3-agent minimum applies, so a solo admin should look elsewhere.

Pricing

• Cloud: $75/agent/mo billed annually, 3-agent minimum.
• On-premises: $1,091/agent one-time licence plus $218/agent/year for maintenance and support, 3-agent minimum.

Only agents count; the end users who submit, comment or follow requests are free and unlimited. Add-on modules are quoted separately: Asset Management, Billing, Chat, Identity Management/SSO, Surveys and Webforms.

Prices checked on 6 October 2026.

Strengths

• Agent-only pricing: unlimited end users at no charge.
• Cloud and on-premises options with the same core features.
• SLA policies with breach notifications and full audit trails.
• White-labeling and custom theming are included.
• Unlimited issues and custom workflows on every plan.

What to consider

• 3-agent minimum on both deployments.
• Chat, SSO, Asset Management, Billing, Surveys and Webforms cost extra, with no public prices.
• On-premises adds $218 per agent each year after the licence.
• Cloud $75 per agent is above many help desks that start under $30.

Bottom line

Shortlist Issuetrak if you need on-premises hosting or want unlimited requesters at a flat per-agent cost. Get quotes for the add-on modules you need, since SSO and chat are not in the base price.