Spiceworks Cloud Help Desk
Cloud help desk from Spiceworks with ticketing, an end-user portal and unlimited end users. Free for 1–5 technician seats; Premium is $6 per seat per month.
What is Spiceworks Cloud Help Desk?
Cloud Help Desk is a hosted ticketing tool from Spiceworks. It covers ticketing, incident tracking, alerts and reporting. End users log requests through a portal, and the number of end users is unlimited. Custom attributes and multi-factor authentication are included. Spiceworks Inventory scans IP devices and works with Cloud Help Desk.
Who is it for?
It fits small IT teams that want a free or cheap help desk without a server to run. Spiceworks describes it as cloud-based with no server setup or maintenance. Teams that need SLAs, automation depth or a CRM should look at larger help desks.
Pricing
Seats are tech and admin seats. End users are free.
- Core: free, 1–5 seats. Ticketing, incident tracking, alerts, reporting, user portal, custom attributes, multi-factor authentication.
- Premium: $6/seat/mo billed annually, or $7/seat/mo billed monthly. Unlimited seats, ad-free, tasklists, bulk actions, custom ticket statuses, 24/5 live chat support.
Prices checked on 6 October 2026.
Strengths
- Free for up to 5 seats, with unlimited end users.
- Low paid tier. Premium is $6 per seat per month on annual billing.
- No server. The vendor hosts it.
- Multi-factor authentication is on in the free plan.
- Device inventory through the companion Inventory tool.
What to consider
- Core is capped at 5 seats, and only Premium removes ads.
- Bulk actions, tasklists and custom ticket statuses are Premium-only.
- Live chat support is Premium-only and runs 5 days a week.
- The pages list no CRM or chat-app integrations.
Bottom line
Shortlist Cloud Help Desk if you run a small IT team and want a free start with a cheap upgrade path. Check whether the ad display and seat cap in Core fit your team before you roll it out.
WeekCRM score: 70 out of 100
Spiceworks Cloud Help Desk is number 23 of 65 help desks and support tools we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 agents | 20/20 | $60 a month on Premium, billed annually |
| Integrations | 1/20 | 1 of 20 common apps connect natively or through a marketplace |
| Ease of use | 16/20 | 8.6 out of 10 from customer reviews Capterra 4.3/5, 573 reviews; G2 8.7/10, 311 reviews |
| Release pace | 15/15 | 24 dated releases in 180 days |
| Openness | 8/15 | public changelog, self-serve export |
| Price transparency | 5/5 | Every plan has a public price |
| Free entry | 5/5 | Free plan |
Spiceworks Cloud Help Desk integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Okta | Marketplace app | — | Oct 7, 2026 |
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