SupportBee

What is SupportBee?

SupportBee is a shared inbox for support teams. Email becomes tickets that agents assign, comment on privately and track. A knowledge base handles self-service, and a customer portal lets customers follow tickets on the web. It has three permission levels: admins, agents and collaborators.

Who is it for?

The site says 1,000+ companies use it, from Bentley Systems to Arizona State University. It fits small and mid-sized support teams that work mostly from email. Teams that need live chat, phone or social channels should look at a multichannel help desk.

Pricing

Prices are per seat per month. Annual billing saves 20%. A 14-day free trial is available, and you can cancel any time.

• Startup: $17 billed annually, $20 monthly. Shared inbox, snippets, 1 knowledge base and 1 team, filters, basic integrations, API access, unlimited inboxes and tickets, satisfaction ratings, audit trails.
• Enterprise: $21 billed annually, $25 monthly. Adds enterprise integrations, business hours, customer portal, audit log and data history, portal access for customer groups.

Prices checked on 6 October 2026.

Strengths

• Unlimited inboxes and tickets on both plans.
• Low price. From $17 per seat per month.
• Project and CRM links. Asana, ClickUp, GitHub Issues, Linear, Notion, Slack, Pipedrive and QuickBooks appear on its integrations page.
• No long-term contract. Cancel any time.
• API access is on Startup.

What to consider

• Startup is limited to 1 knowledge base and 1 team.
• The customer portal and business hours are Enterprise-only.
• The product is email-first. The pages list no chat or phone channel.
• Enterprise integrations are separate from the basic set.

Bottom line

Shortlist SupportBee if your support runs on email and you want a simple, cheap shared inbox. Check which integrations sit behind the Enterprise tier before you pick Startup.