CRMs that integrate with WhatsApp

HighLevel

CRM

CRM, funnel builder, SMS and email marketing platform for marketing agencies, priced per agency account with unlimited users and contacts. Agencies can resell it under their own brand.

lemlist

Sales Engagement

Outbound tool for sales teams: a 650M+ lead database plus sequences across email, LinkedIn, calls, WhatsApp and SMS, with built-in email warm-up.

Bigin by Zoho CRM

CRM

Bigin is Zoho's pipeline CRM for small businesses of 1 to 20 people. It combines contacts, deals, email, calls and WhatsApp, with a free plan for one user and paid plans from $7 per user per month.

Bird

Customer Messaging

Bird (formerly MessageBird) is a communications platform for sending email, SMS, WhatsApp, voice and Apple Messages for Business through an API or dashboard, with usage-based pricing. It makes no CRM claims on its homepage.

Bitrix24

CRM

Bitrix24 combines CRM, tasks and projects, chat and video calls, HR tools and a website builder in one workspace. Paid plans are flat-rate per organisation with a user cap, starting at $49 a month for 5 users.

BoldDesk

Help Desk

Help desk with AI agents and ticketing across email, live chat, WhatsApp, SMS, voice, Teams, Slack, Facebook and Instagram. Sold as one plan to support teams of any size.

CommBox

Customer Messaging

Customer service platform for large enterprises. AI agents and a shared agent workspace handle voice, chat, email, WhatsApp, SMS and social, priced per conversation instead of per seat.

Crisp

Customer Messaging

Customer support platform with a shared inbox, web chat widget, no-code AI agents, knowledge base and a support CRM. Priced per workspace, not per agent, with a free plan.

Deskpro

Help Desk

Help desk for customer support, IT and HR teams, with email, chat, voice, SMS, WhatsApp and social channels. Deskpro Cloud is hosted, and Deskpro Private runs on your own servers.

Dex

CRM

Personal CRM that merges contacts from email, calendar, LinkedIn, WhatsApp and other sources into one timeline, with keep-in-touch reminders. Built for individuals; an Enterprise tier adds team features.

Dixa

Customer Messaging

Customer service platform for ecommerce and consumer brands, with phone, email, chat, WhatsApp and social in one queue, plus an AI agent called Mim that resolves routine requests.

eDesk

Help Desk

Help desk for ecommerce sellers that pulls messages from Amazon, eBay, Walmart, Shopify, TikTok Shop and social channels into one inbox, with an AI Agent billed per resolved outcome.

FreeScout

Help Desk

Open-source help desk and shared inbox built on PHP and Laravel that you host yourself, with unlimited agents, tickets and mailboxes and 50+ paid or free modules.

Glassix

Customer Messaging

Contact center platform where AI agents resolve customer conversations across messaging, WhatsApp and voice. Built for small and mid-sized service teams.

Gorgias

Help Desk

Help desk and AI agent for ecommerce stores, with order data from Shopify and other platforms shown next to each ticket. Priced by ticket volume.

Helply

Help Desk

AI-native help desk with a shared inbox and AI agents that investigate and resolve tickets. Charges for AI work in credits, with unlimited users on every plan.

Hiver

Help Desk

Customer service platform with a shared inbox, ticketing, AI agents and channels for email, chat, Slack, voice and WhatsApp. Sold as Hiver Omni or as Hiver in Gmail.

Jitbit Helpdesk

Help Desk

Jitbit Helpdesk is a ticketing system that turns email, web, chat and WhatsApp requests into tickets. Sold as SaaS in plans by agent count, or self-hosted.

Kommo

CRM

Kommo is a messenger-based CRM that puts WhatsApp, Instagram and other chats into a sales pipeline, with salesbots and AI agents. Priced per user with a 6-month minimum.

Kustomer

Help Desk

Kustomer is a customer service platform combining CRM, omnichannel messaging, workflows and AI agents. It serves 600+ B2C and B2B companies; pricing is quote-based.

LiveAgent

Help Desk

LiveAgent is a help desk with ticketing, live chat, a built-in call center, knowledge base and social channels. Four per-agent plans start at $15 a month.

LiveChat

Customer Messaging

LiveChat is website chat software from Text, Inc. with agent routing, AI reply suggestions and chat summaries, an integration marketplace and four plans priced per agent.

Missive

Customer Messaging

Missive is a shared team inbox for email, SMS, WhatsApp and social accounts, with internal comments, tasks, rules and an AI assistant that connects to other tools through MCP.

NetHunt CRM

CRM

NetHunt CRM runs inside Gmail and Google Workspace, with lead and deal pipelines, email campaigns, WhatsApp and messenger channels, sales automation and an MCP server.

noCRM.io

CRM

noCRM (now Positive noCRM, from Positive Group) is a lead-management CRM built around next actions, with quick lead capture, a mobile app, quotes and invoices, and 3,000+ integrations on higher plans.

Pipedrive

CRM

Sales CRM built around a Kanban-style pipeline, with workflow automation, email and calendar sync, and a marketplace of 500+ integrations. Aimed at small sales teams.

ProProfs Help Desk

Help Desk

Ticketing help desk with a shared inbox, AI response drafts and automation rules, from ProProfs. Has a free single-user plan and per-user paid plans.

Pylon

Help Desk

Support platform for B2B companies that works in Slack, Microsoft Teams, email, Discord and chat, with AI agents that investigate and answer tickets.

Richpanel

Help Desk

AI-first help desk for e-commerce and DTC brands, with email, chat, SMS, WhatsApp and social in one inbox and AI agents that resolve tickets.

Sobot Omnichannel Suite

Customer Messaging

Customer contact platform with AI agents, a human agent workspace and voice, covering 20+ channels such as WhatsApp, web chat and marketplaces. Quote-based pricing.

Sprinklr Service

Customer Messaging

Enterprise contact center platform covering 30+ voice, social and digital channels, with AI agents and analytics. Quote-based; aimed at large brands.

SuiteCRM

CRM

Open-source CRM with no per-user license fee. Run it on your own server for free, or pay for managed hosting from £50 per month, setup and support.

Tidio

Customer Messaging

Live chat, help desk and AI chatbot (Lyro) for small and mid-size businesses, with Flows automations. Used mostly by ecommerce stores and small support teams.

Trengo

Customer Messaging

Shared inbox for WhatsApp, email, Instagram, Facebook, TikTok, live chat, SMS and voice, with AI agents. Built for support and sales teams in SMBs.

Vivantio

Help Desk

ITSM and service desk platform with ITIL incident, problem and change management, a CMDB and no-code workflows. For IT teams and shared-services teams such as HR and facilities.

Wavity

Help Desk

Help desk, ITSM, work management and CRM platform with AI agents and a no-code builder. For IT and operations teams that want one service platform.

Zammad

Help Desk

Open-source help desk (AGPLv3) that puts email, chat, phone, SMS, WhatsApp and social tickets in one queue. Self-hosted or hosted in Germany, for IT and support teams.

Freshdesk

Help Desk

Help desk from Freshworks that turns email, WhatsApp, social and chat messages into tickets, with AI agents and a knowledge base. Built for support teams of 5 to several hundred agents.

Close

CRM

Sales CRM for outbound teams with a built-in dialer, SMS, email and an AI agent called Chloe. Plans run $9 to $139 per user per month; the site lists 11,500+ teams.

Folk CRM

CRM

Contact-based CRM with a free two-week trial, LinkedIn and email capture, AI assistants and lead scoring. Used for sales, partnerships, recruiting and fundraising.

Breakcold

CRM

AI-native CRM for salespeople and AI agents, with a multichannel inbox for email, LinkedIn, WhatsApp and Telegram, plus Claude, ChatGPT and MCP access.