CRM
SuiteCRM
Open-source CRM with no per-user license fee. Run it on your own server for free, or pay for managed hosting from £50 per month, setup and support.
What is SuiteCRM?
SuiteCRM is an open-source CRM covering leads, opportunities, customer segmentation, marketing and service automation, with reporting and dashboards. You download it and run it on your own server, use SuiteCRM Hosted, or buy managed hosting. Its plugin ecosystem connects Outlook, Gmail, Xero, QuickBooks, DocuSign, WhatsApp, Mailchimp, Zoom, LinkedIn and others. Version 8.10.2 shipped in August 2026.
Who is it for?
It fits teams with technical staff or a partner who can host and configure it, and teams that want to avoid per-seat license fees. The site cites more than 5 million users. Teams that want a finished product with in-app support and no setup project should look at a hosted CRM with a per-user plan.
Pricing
There is no per-user license fee. You pay for hosting, setup and support.
- Self-hosted: free software, you pay for your own infrastructure.
- Fully managed hosting: from £50/month.
- Implementation: self-managed is free. Quick Start from £2,520 one-time, including configuration and training. Enterprise implementation is quoted.
- Support: Community is free. Standard Support £1,200/year for 10 hours (20% off with managed hosting). SuiteASSURED from £3,350/year, includes warranty, legal indemnities and priority support.
SuiteCRM's own example: a managed setup with Standard Support costs about £1,560 a year plus £2,520 up front. Prices checked on 6 October 2026.
Strengths
- No per-seat fee. Cost does not rise as you add users.
- Source code is open. You can change the data model and host where you choose.
- Active releases. Versions 8.10.2 and 7.15.2 shipped in August 2026.
- Plugin ecosystem covers email, accounting, e-signature and messaging apps.
- Optional paid support with legal indemnities at the SuiteASSURED level.
What to consider
- Self-hosting means you handle servers, updates and backups.
- Standard Support is 10 hours a year for £1,200. Heavy users will run out.
- Setup from £2,520 is a separate project cost.
- Plugin quality varies, because the ecosystem is community-driven.
Bottom line
Shortlist SuiteCRM if you want to own your CRM and have a technical partner to run it. Price the whole bundle (hosting, setup and support) against a per-seat CRM before deciding.
WeekCRM score: 76 out of 100
SuiteCRM is number 16 of 83 CRMs we have scored. Every point comes from a fact with a source, checked on Oct 7, 2026.
| Check | Points | What we found |
|---|---|---|
| Price for 10 people | 20/20 | $0 a month on Self-hosted open source (all features, no per-user fees), billed annually |
| Integrations | 14/20 | 14 of 20 common apps connect natively or through a marketplace |
| Ease of use | 12/20 | 8 out of 10 from customer reviews Capterra 4.1/5, 48 reviews; G2 7.9/10, 104 reviews |
| Release pace | 7/15 | 4 dated releases in 180 days |
| Openness | 15/15 | public API docs, public changelog, self-serve export |
| Price transparency | 3/5 | Some plans are “contact sales” |
| Free entry | 5/5 | Free plan |
SuiteCRM integrations we verified
| App | How it connects | What syncs | Checked |
|---|---|---|---|
| Calendly | Marketplace app | — | Oct 7, 2026 |
| DocuSign | Marketplace app | — | Oct 7, 2026 |
| Gmail | Built in | — | Oct 7, 2026 |
| Marketplace app | — | Oct 7, 2026 | |
| Mailchimp | Marketplace app | — | Oct 7, 2026 |
| Outlook | Built in | — | Oct 7, 2026 |
| PandaDoc | Marketplace app | — | Oct 7, 2026 |
| QuickBooks | Marketplace app | — | Oct 7, 2026 |
| Shopify | Marketplace app | — | Oct 7, 2026 |
| Slack | Marketplace app | — | Oct 7, 2026 |
| Stripe | Marketplace app | — | Oct 7, 2026 |
| Marketplace app | — | Oct 7, 2026 | |
| Xero | Marketplace app | — | Oct 7, 2026 |
| Zoom | Marketplace app | — | Oct 7, 2026 |
