CRMs for SaaS Companies
CRMs built for B2B SaaS — product-led growth signals, usage-based deals, and the marketing-sales handoff that defines modern SaaS revenue.
SaaS sales motions live or die on three things: clean PQL routing from in-app behavior, support for usage-based or hybrid deal structures, and a marketing-sales handoff that doesn't leak revenue at the seam. The CRMs below either solve those out of the box or integrate cleanly with the SaaS stack — Stripe, Segment, Customer.io, Slack, Linear, Intercom — that most SaaS teams already run.
ChurnZero
Customer SuccessCustomer success platform for SaaS and subscription businesses with health scores, automated plays, in-app messages, surveys, renewal forecasting and AI agents. Prices are quote-based.
Gainsight
Customer SuccessCustomer success platform for B2B and SaaS companies with health scores, renewal tracking, journey automation and AI agents. Sold in Essentials and Enterprise tiers on quote.
Planhat
Customer SuccessCustomer platform for B2B companies that combines a customer success platform, a sales CRM and professional services automation on one data model. Prices are quote-based.
Vitally
Customer SuccessCustomer success platform for B2B teams with health scores, playbooks, shared docs, projects and AI meeting summaries. Used by 600+ B2B teams; prices are quote-based.
Bird
Customer MessagingBird (formerly MessageBird) is a communications platform for sending email, SMS, WhatsApp, voice and Apple Messages for Business through an API or dashboard, with usage-based pricing. It makes no CRM claims on its homepage.
Coevera
CRMB2B sales CRM with Kanban, list, chart, bubble and map pipeline views and the Voyager AI assistant. Built for sales teams of 15 to 2,500 sellers with defined processes and complex deals.
Gleap
Help DeskSupport and feedback platform for software teams: in-app bug reports with session replay, live chat, a knowledge base and Kai AI agents. Built for SaaS and app teams.
ProProfs Help Desk
Help DeskTicketing help desk with a shared inbox, AI response drafts and automation rules, from ProProfs. Has a free single-user plan and per-user paid plans.
Re:amaze
Help DeskHelp desk for e-commerce and online businesses that combines email, live chat, social, SMS, voice and video in one inbox, with an AI agent and Shopify integration.
Teamgate
CRMSales CRM with a pipeline view, built-in SmartDialer, email sync and forecasting for SMB sales teams. Free for 2 users; paid plans from $39.90 per user per month.
TeamSupport
Help DeskB2B customer support and success platform with ticketing, live chat and account-level customer intelligence, built for technology companies.
Thena
Help DeskAI support platform for B2B teams that turns Slack, email, MS Teams, web chat and Discord conversations into tickets. Built for SaaS companies that support customers in shared channels.