Re:amaze vs Gorgias (2026)

TL;DR

• Pick Re:amaze if you want an affordable, all-in-one inbox with live chat, chatbots, FAQ, and push-message campaigns at flat per-agent pricing — great for ecommerce and online businesses watching cost.
• Pick Gorgias if you're deeply invested in Shopify and want the tightest order-data integration, revenue-aware automation, and a helpdesk purpose-built to turn support into sales.

Pricing

Re:amaze uses simple flat per-agent pricing (historically around $29–$69/agent/mo by tier, with a wallet-friendly Basic), so cost stays predictable as ticket volume grows. Gorgias is ticket-volume-based: plans start around $10/mo (Starter, ~50 tickets) and rise to Pro from ~$360/mo as your allotment grows. For high-volume stores with few agents, Re:amaze's per-agent model is often cheaper; for low-volume stores, Gorgias's entry tier is very accessible.

Channels and live chat

Re:amaze is built around a unified inbox spanning email, live chat, social, SMS, and VoIP, plus a strong built-in chatbot, FAQ/help center, and proactive Cues and Push Campaigns for re-engagement. That marketing-flavored toolkit is a differentiator. Gorgias covers email, chat, social, and SMS well too, but its chat and automation are tuned around commerce rather than broad messaging campaigns.

Shopify and ecommerce integration

Gorgias leads here. It surfaces full order data inline and lets agents refund, cancel, or edit Shopify orders without leaving a ticket, tying support actions directly to revenue. Re:amaze integrates with Shopify, BigCommerce, and others and shows order context, but its order-action depth doesn't match Gorgias's native Shopify operations.

Automation and AI

Both automate aggressively. Gorgias's AI and rules are optimized to resolve ecommerce FAQs (order status, returns, sizing) and even recommend products to drive sales. Re:amaze's automation and AI focus on deflection via chatbot and FAQ plus workflow rules across channels. Gorgias is more revenue-oriented; Re:amaze is broader and lighter-touch.

Best fit

Re:amaze suits ecommerce and SaaS-adjacent online businesses that want a versatile, cost-effective inbox with chat, bots, and outbound messaging in one place. Gorgias suits Shopify-centric merchants who want the deepest commerce integration and support-as-revenue tooling.

Bottom line

Choose Re:amaze for an affordable, flexible multi-channel inbox with chatbots and campaign tools at flat per-agent pricing. Choose Gorgias when Shopify integration and revenue-driven automation are non-negotiable. Both serve ecommerce well — your platform, ticket volume, and agent count will decide which math and feature depth fit best.