CRM Integrations

Best Tools with Zendesk Integration (2026)

CRMs, sales platforms, and customer tools that integrate with Zendesk — surface tickets in the CRM, push deals into Sell, and keep support and sales on the same data model.

Why Zendesk integration matters

If support runs on Zendesk and sales runs on a separate CRM, the seam between them is where revenue gets lost. A renewing customer with three open tickets shouldn't be a surprise to the AE on the QBR call. A churned account shouldn't show up in the next quarterly forecast. The tools below ship bidirectional Zendesk integrations that surface tickets and CSAT scores inside the CRM record, push pipeline events back to Zendesk for support context, and keep both platforms aligned on the same customer object — so a sales rep and a support agent are looking at the same source of truth.

What to prioritize

  • Zendesk Marketplace listing. First-party integrations stay current with Zendesk's API releases.
  • Bidirectional sync. Tickets visible in the CRM; deals and account changes visible in Zendesk.
  • Custom field mapping. Plan tier, MRR, account owner, region — the customer health context should be one click away from the agent view.
  • Permission-aware. Sensitive deal data (forecast, ARR, contract terms) shouldn't leak into the support agent view unless you want it to.

When Zendesk integration is non-negotiable

  • B2B SaaS companies running Zendesk for support and a separate CRM for sales — the integration is what keeps both teams aligned on account health.
  • Customer success teams who need ticket history, CSAT, and product feedback alongside renewal forecasting.
  • Sales-led companies expanding into post-sale motions where the CRM-to-Zendesk seam is the new revenue surface.

If your support and sales motions are tightly fused, picking Zendesk Sell (Zendesk's own CRM) might be cleaner than integrating two separate platforms. The tools below are for teams who've decided to keep Zendesk for support and run a different CRM for sales.

Below: Tools with Zendesk integration in our directory

Act!

CRM

Contact manager and CRM for small businesses, with email marketing, quotes and scheduling built in. Sold as Act! Advantage in the cloud or Act! Premium Desktop on-premises.

ChurnZero

Customer Success

Customer success platform for SaaS and subscription businesses with health scores, automated plays, in-app messages, surveys, renewal forecasting and AI agents. Prices are quote-based.

Gainsight

Customer Success

Customer success platform for B2B and SaaS companies with health scores, renewal tracking, journey automation and AI agents. Sold in Essentials and Enterprise tiers on quote.

Planhat

Customer Success

Customer platform for B2B companies that combines a customer success platform, a sales CRM and professional services automation on one data model. Prices are quote-based.

Vitally

Customer Success

Customer success platform for B2B teams with health scores, playbooks, shared docs, projects and AI meeting summaries. Used by 600+ B2B teams; prices are quote-based.

Base CRM (Zendesk Sell)

CRM

Base CRM was renamed Zendesk Sell after Zendesk bought it in 2018. It is a sales CRM with mobile apps and Zendesk Support data on the same customer record, for teams that already run Zendesk.

Capacity

Help Desk

AI support automation platform for mid-market and enterprise contact centers. Virtual agents handle voice, chat, SMS and email, with 270+ integrations to systems of record.

Kayako

Help Desk

Kayako One is a help desk with unified inbox, ticketing, knowledge base and live chat, plus Kay, an AI agent billed at $1 per resolved ticket with no seat fees.

LiveChat

Customer Messaging

LiveChat is website chat software from Text, Inc. with agent routing, AI reply suggestions and chat summaries, an integration marketplace and four plans priced per agent.

Sprinklr Service

Customer Messaging

Enterprise contact center platform covering 30+ voice, social and digital channels, with AI agents and analytics. Quote-based; aimed at large brands.

Teamgate

CRM

Sales CRM with a pipeline view, built-in SmartDialer, email sync and forecasting for SMB sales teams. Free for 2 users; paid plans from $39.90 per user per month.

Unthread

Help Desk

AI-native help desk that turns Slack and Microsoft Teams messages into tickets. For IT, HR, support and RevOps teams that take requests in chat.

Zendesk Sell

CRM

Sales CRM from Zendesk with contact and deal tracking, pipeline forecasting and a mobile app. Fits sales teams at companies that already run Zendesk Support.