Zendesk Sell

What is Zendesk Sell?

Zendesk Sell is a sales CRM from Zendesk. It tracks contacts, leads and deals, shows pipeline stages with forecasting, and logs rep activity. It connects to Zendesk Support, so reps see a customer's tickets on the sales record. It has a mobile app with geolocation, open APIs, the Zendesk apps framework and Sunshine custom objects.

Who is it for?

Sales teams at companies that already use Zendesk Support and want sales and service data on one customer view. Teams that do not use Zendesk have less reason to pick it. Look at general-purpose CRMs if you need deep marketing tools or a free tier.

Pricing

• Team: $19/user/mo, basic lead, contact and deal tracking.
• Growth: $55/user/mo, full sales process management.
• Professional: $115/user/mo, automation and advanced analytics.
• Enterprise: $169/user/mo, multi-department features.

The page does not state the billing term for these prices. Prices checked on 6 October 2026.

Strengths

• Support history on deals: the Zendesk Support link puts a customer's tickets on the sales record.
• Pipeline view: real-time pipeline with forecasting for managers.
• Mobile app: includes geolocation, which suits field reps.
• Extensibility: open APIs, a Zendesk apps framework and a marketplace for connections to marketing and billing tools.
• Custom data: Sunshine custom objects let you store data beyond the standard CRM fields.

What to consider

• The entry plan is $19, but the full sales process starts at Growth ($55) and automation and analytics at Professional ($115).
• Without Zendesk Support, the main differentiator disappears.
• Enterprise at $169/user/mo is above many standalone CRMs.
• The page gives no free plan.

Bottom line

Shortlist Zendesk Sell if your support team already runs Zendesk and sales needs to see tickets. Before buying, confirm the billing term and which plan holds the automation you need.