CRM Picks

Best CRM with Built-in Dialer (2026)

By WeekCRM editorial team · · Editorial policy & disclosures

The best CRMs with native dialers in 2026 — power-dial features, call recording, voicemail drop, and tight pipeline integration that outbound teams need.

#1

Close

CRM · Solo $9, Essentials $35, Growth $99, Scale $139 per user/mo (monthly billing; annual is discounted); calls and SMS billed by usage

Sales CRM for outbound teams with a built-in dialer, SMS, email and an AI agent called Chloe. Plans run $9 to $139 per user per month; the site lists 11,500+ teams.

Try Close →

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#2

Freshsales

CRM · Growth $9/user/mo, Pro $39, Enterprise $59 (annual); 21-day trial

Sales CRM from Freshworks with lead scoring, deal pipelines, built-in phone and email, and the Freddy AI assistant. Built for startups and mid-sized sales teams.

Visit Freshsales →
#3

Follow Up Boss

Real Estate CRM · Grow $58/user/mo, Pro $416/mo for 10 users, Platform $833/mo for 30 users (annual); monthly $69/user, $499, $1,000; 7-day trial

CRM for real estate agents and teams with lead routing, a dialer and texting, email automation, deal tracking and reporting. Integrates with 250+ lead sources and websites.

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#4

Lofty

Real Estate CRM · Quote-based; no public prices

Real estate CRM from Lofty (formerly Chime) with an IDX website, AI agents, lead routing and managed ad campaigns, sold in Agent, Team, Broker and Enterprise plans.

Visit Lofty →
#5

Spiro

CRM · Full license $1,500/user/yr; Read Only $1,000; Email Sync $500; add-ons extra; implementation from about $5,000

CRM for manufacturers and distributors that captures email, call and meeting activity automatically. Priced per user per year, with paid modules for quotes and tickets.

Visit Spiro →
#6

Breakcold

CRM · One plan: $99/mo (1 seat, 2 connected accounts, 3,000 AI actions); $79.20/mo billed annually; +$10/mo per extra seat or account; 14-day free trial

AI-native CRM for salespeople and AI agents, with a multichannel inbox for email, LinkedIn, WhatsApp and Telegram, plus Claude, ChatGPT and MCP access.

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How we picked

A "CRM with a dialer" can mean two very different things: a real native dialer (build the call experience into the CRM, log everything automatically, ship call recording and voicemail drop) or a thin VoIP click-to-call integration. We picked tools that own the dialer experience — not ones that just embed a Twilio button. We weighted: call volume the dialer can sustain, automatic logging and recording, SMS as a peer to voice, and whether reps can run their entire day inside the CRM.

What to prioritize

  • Power dial / predictive dial. For 50+ calls/day outbound, you need at least power dial (queue-based one-click). Predictive dial (multi-line) helps but requires compliance care.
  • Voicemail drop. Save 30–45 seconds per voicemail. Compounds fast at volume.
  • Automatic call logging and recording. Every call should attach to the deal automatically. Manual logging is where data hygiene dies.
  • SMS in the same inbox. Outbound is multi-channel now. SMS reply rates beat email reply rates for warm pipelines.
  • Local presence. Caller ID matching the prospect's area code lifts pickup rates ~30%.

Frequently asked questions

Which CRM has the best built-in dialer?
Close has the most mature native dialer in the CRM market — power dial, predictive dial, call recording, voicemail drop, SMS, and email sequences in one product. Reps making 50+ calls/day see the productivity gain immediately.
Can I use a CRM without a separate calling tool?
Yes — Close, Freshsales, Follow Up Boss, and Lofty all ship calling natively. For real estate, Follow Up Boss and Lofty include dialers in their core plans. For B2B SaaS outbound, Close is the standard.
Is a CRM-native dialer better than Aircall + Pipedrive or JustCall + HubSpot?
For high-volume outbound (50+ calls/day per rep), native beats integrated — fewer steps to dial, automatic logging without sync lag, and call recordings live next to the deal. For lower-volume B2B sales (10–20 calls/day), the integrated stack (Pipedrive + Aircall, HubSpot + JustCall) works fine and gives you more flexibility on the dialer side.
What about SMS — do these CRMs include it?
Close has native two-way SMS. Follow Up Boss and Lofty include SMS for real estate workflows. Freshsales offers SMS via Freshcaller integration. Verify pricing — SMS is often per-message on top of seat cost.