Helply vs LiveAgent (2026)

TL;DR

• Pick Helply if you want AI agents to resolve part of your queue and prefer paying per unit of AI work to paying per seat — Starter is $49/month with unlimited users.
• Pick LiveAgent if you want the widest channel coverage — including a real phone call center — at a transparent, low per-agent price.

AI resolution vs. breadth

This is a decision between AI-led support and channel coverage. Helply is built around AI agents. A Support Agent talks to customers, background agents (Churn, Knowledge, Revenue, Feature Request, Insights) watch conversations and act, and an Assist Agent helps human agents investigate and draft replies, all in one shared inbox. It targets teams looking to replace Zendesk, Intercom, Help Scout or Freshdesk, and reports 1,400+ companies as users.

LiveAgent is all-in-one. It pulls email, live chat, phone, and a long list of social channels — WhatsApp, Instagram, Facebook, Telegram, Viber — into one workspace, plus a knowledge base, all under a single subscription. More surface area means more to configure, but also fewer tools to bolt on later. Helply optimizes for AI doing part of the work; LiveAgent for having everything in one place.

Pricing models

Both vendors publish prices, but the models differ. LiveAgent is $15/agent/month billed annually, with a 30-day free trial (no credit card) and month-to-month billing. Helply has three published plans — Starter at $49/month, Pro at $199/month and Scale at $449/month — plus a custom Enterprise tier. Every plan has unlimited users, so seats cost $0, and AI work is billed in credits. Starter includes 500 to 32,000 credits, Pro 2,000 to 32,000, and Scale 4,000 to 32,000. Helply's trial lasts 14 days and includes 1,000 credits with no card, and annual billing is 15% cheaper.

The catch is predictability. LiveAgent's bill follows headcount; Helply's follows AI usage. At 12 credits per full investigation, 1,000 such tasks use 12,000 credits, so teams that want a fixed monthly cost should model their volume first.

Channels and the call center

The biggest functional gap is phone. LiveAgent includes a built-in call center as a core part of its platform, so voice is a first-class channel. Helply does not list phone, but covers email, chat, Slack, Teams, WhatsApp, SMS, Telegram and Discord in one inbox. If phone support is on your roadmap, LiveAgent covers it natively; if you'll never run a call center, Helply's eight messaging channels may be enough.

Automation, AI, and integrations

Both bring modern support tooling, with different emphasis. Helply's AI agents investigate and resolve tickets rather than only suggesting replies, and its integrations include Salesforce, HubSpot, Linear, Jira, Notion, Snowflake and BigQuery. Plan tiers gate some features: SLAs and CSAT surveys start at Pro ($199), while skills-based routing, audit logs and HIPAA compliance start at Scale ($449). Starter includes basic reporting and Pro adds custom reports. LiveAgent includes AI chatbots and response suggestions within its plans across its wider channel mix, and concentrates advanced features in higher tiers. Helply is also a rebuild of the older Groove product, so workflows from that product may not carry over one to one.

Who should pick what

• Team that wants AI agents to resolve tickets → Helply.
• Team that wants maximum channels in one platform → LiveAgent.
• Phone support is needed now or soon → LiveAgent.
• Large team that wants no per-seat fee → Helply.
• You want a cost that follows headcount, not AI usage → LiveAgent.
• You rely on Salesforce, HubSpot, Linear or Jira context → Helply.

Bottom line

Helply wins for teams that want AI to resolve tickets and prefer paying per unit of AI work to paying per seat. LiveAgent wins for teams that want breadth — especially phone — with a per-agent price that stays tied to headcount. Decide whether you're optimizing for AI handling part of the queue or for one platform that covers every channel, and the choice makes itself.