CRMs and PSAs for MSPs

MSP CRMs are different from generic sales CRMs in three ways: the unit of work is a recurring service contract, not a one-time deal, so renewal and churn modeling matter more than pipeline velocity; tickets, time entries, and asset records have to flow through the same system or the billing math breaks; and integration with RMM and remote-access tooling is the difference between a CRM that fits the MSP workflow and one that fights it. The vendors below are PSA-shaped — purpose-built for the operational reality of running a managed services business — or close enough that they're routinely deployed by MSPs alongside an RMM. For ticketing-focused alternatives, see Helpdesk Software.