Vivantio vs Halo Service Solutions (2026)

TL;DR

• Both sell one agent licence with essentially everything included — no premium edition that unlocks change management, no SSO paywall.
• Vivantio quotes $49–$99 per agent per month, unlimited end users free, with named, concurrent, or pooled licensing.
• Halo quotes roughly $49–$70 per agent per month, with stepped volume discounts starting near 25 agents and about 25% off above 100.
• Neither publishes a self-serve price. Both decisions are made in a sales conversation, so the leverage you bring matters as much as the software.

The shared philosophy, and why it changes shopping

Most ITSM vendors tier by process: incident on the entry plan, problem and change two steps up, asset discovery as an add-on. Both of these reject that. Vivantio's band includes full ITSM, no-code automation and approvals, CRM, asset management with a CMDB, self-service portal, knowledge management, reporting, 600-plus integrations, and compliance spanning HIPAA, SOC 2, ISO 27001, and Cyber Essentials+. Halo's standard agent licence carries core ITIL processes, asset management, automation, the self-service portal, and integrations.

The buyer consequence is that you stop doing tier archaeology and start doing commercial negotiation. There is no cheaper plan to hide in and no expensive one to be upsold into — only your rate, set by headcount, licensing model, region, and channel. It also makes cross-shopping harder, since a competitor's cheaper headline is frequently for a tier that does substantially less than either of these does at list.

Pricing structure

Vivantio publishes a band: $49 to $99 per agent per month (£35 to £75) on annual billing, with identical features at both ends. Volume discounts begin at 15 agents and can reach 40% at enterprise scale. Education takes 5% off, non-profits and charities 10%. There is no self-serve checkout and no published free trial.

Halo starts around $49 per agent per month, with most buyers landing between $49 and $70 on annual terms. Discounting is stepped rather than continuous — it begins near 25 agents and reaches roughly 25% off above 100. There is a free trial with no card required, but no permanent free plan, so a five-agent desk is looking at roughly $2,940 a year.

Note the shape difference. Vivantio's spread is 102% wide with no published criteria at all; Halo's is 43% wide with published thresholds you can plan against. Halo tells you where the steps are. Vivantio tells you the levers exist and leaves the arithmetic to your rep.

Licensing models are Vivantio's strongest card

This detail decides many of these evaluations and is easy to miss, because it is a commercial structure rather than a feature. Vivantio offers named, concurrent, and pooled licences. Named maps to individuals. Concurrent maps to simultaneous sessions — a 24/7 desk with 30 technicians across three shifts might never exceed 12 logged in at once, so concurrent licensing can more than halve the licence count. Pooled extends the logic across departments, suiting shared-services organizations where IT, facilities, and HR all touch the platform part-time.

For a single-shift, nine-to-five team this changes nothing. For a round-the-clock or multi-department operation it is worth more than any discount percentage either vendor offers, and it belongs in the first call rather than the last.

End users, and why the free portal line matters

Vivantio charges only for technical agents. Everyone raising, commenting on, or following a request through the self-service portal is free, at any volume. For an internal desk supporting a 5,000-person organization that removes an entire category of cost creep, and several ITSM competitors do charge here.

Halo's published materials center on the agent licence and bundled functionality rather than an explicit unlimited-end-user commitment, so confirm it in writing during your quote. With a large employee population and a small technician team, that line deserves as much attention as the agent rate.

Breadth beyond the IT desk

Halo's argument is platform scope. HaloITSM, HaloPSA, and HaloCRM share one data model, letting an organization run IT service management, professional services automation, and customer-facing support without stitching vendors together. It operates in 100-plus countries across healthcare, financial services, public sector, and education, and extends into HR, legal, facilities, and finance. For MSPs, HaloPSA is a genuine differentiator with no Vivantio equivalent.

Vivantio also serves non-IT shared services and bundles CRM and asset management into the single licence, but its center of gravity is the service desk — positioned as the flexible, affordable answer for teams that have outgrown a basic help desk and do not want ServiceNow's complexity or cost. If you need PSA alongside ITSM, that is a Halo decision. If you need an ITIL desk with strong licensing economics, that is a Vivantio decision.

The parts neither vendor advertises

Both take real configuration time. Vivantio's breadth of options is repeatedly cited as requiring meaningful setup to get right, and its reporting and dashboards are less polished than newer competitors'. Halo's implementation complexity is higher still, and because Halo bundles functionality rather than tiering it, the upsell pressure moves to services — process design, migration off ServiceNow or Jira Service Management, CMDB and identity integration, and training are scoped separately, and for a mid-sized rollout that engagement can exceed the first year of licences. One Halo-specific caution: several products ship under one brand with different per-agent economics, so confirm which SKU your quote covers.

Who should pick what

• 24/7 or shift-based service desks → Vivantio, for concurrent licensing. The saving is structural, not negotiated.
• MSPs needing PSA and ITSM on one platform → Halo. Vivantio has no answer here.
• Internal desks supporting thousands of employees → Vivantio, for free unlimited end users.
• Teams of 25 to 100 agents wanting predictable discount steps → Halo, whose thresholds are published and plannable.
• Shared-services organizations spanning IT, HR, and facilities part-time → Vivantio pooled licences.
• Teams under 15 agents → neither. Vivantio gives no volume relief below 15 and no self-serve option; Halo has no free plan and no meaningful discount below 25.

Bottom line

These two are more alike than most ITSM pairings — same ITIL grounding, same all-in licence philosophy, same requirement to negotiate. Vivantio wins on licensing economics: concurrent and pooled models plus free end users can pull the effective rate well below its published floor for the right desk shape. Halo wins on scope, covering ITSM, PSA, and CRM across departments and geographies with discount thresholds you can plan around. Work out your shift pattern and end-user population before the first call, decide whether PSA is in scope, then run both quotes in parallel — comparison shopping here means two sales processes, not two rate cards.