Commence CRM

What is Commence CRM?

Commence is a cloud CRM that covers contacts, sales tracking and reporting in three editions. Higher editions add opportunity and pipeline management, lead scoring, territory management, forecasting, workflow automation and quoting. Marketing automation, project management with Gantt charts and a ticketing module with customer portals are sold as separate add-ons.

Who is it for?

Commence targets small and mid-size businesses, with marketing pages for manufacturing and distribution, insurance, business services, wealth management and financial services. The minimum purchase is three users, so it does not fit a solo user. Teams that need a free tier or month-to-month billing should look elsewhere.

Pricing

All editions are billed annually with a three-user minimum. USD prices:

• Essentials: $12/user/mo, includes accounts and contacts, activity management, tasks, calendar, lead tracking, email logging and mobile.
• Sales: $19/user/mo, adds opportunity tracking, pipeline and territory management, quotas, forecasting, lead scoring and web forms.
• Enterprise: $32/user/mo, adds workflow automation, multi-level permissions, custom fields and forms, quoting, a report generator and Outlook/Gmail sync.
• Add-on modules: Marketing $12, Project Management $10, Customer Service $12 per user per month.

UK and EU prices are listed in pounds and euros (for example Enterprise at £26 or €30). Prices checked on 6 October 2026.

Strengths

• Three editions: a team pays $12 for contact management and moves up only when it needs pipeline or automation.
• Sales controls in the Sales edition: quotas, territory management and forecasting are included at $19.
• Workflow automation and quoting are in the Enterprise edition without a separate app.
• Add-on modules: marketing, projects and ticketing sit inside the same database as the CRM.
• Local pricing: the vendor publishes separate USD, GBP and EUR prices.

What to consider

• Workflow automation and quoting require the $32 Enterprise edition.
• Each module is billed per user, so a team using all three adds $34 per user to the base price.
• The three-user minimum and annual billing raise the entry cost for very small teams.
• The site names Outlook and Gmail sync but gives no wider integration directory.

Bottom line

Shortlist Commence if a team of three or more wants a CRM with quoting and workflow automation under $35 per user. Before buying, price the add-on modules you will need, since they can raise the per-user cost well above the headline figure.