A 10-person team pays $90 a month for Freshsales on the Growth plan, billed annually. Growth covers pipeline, chat, email and basic workflows. Sales sequences and territory management need Pro, which costs $390 a month for ten people.
Three things move the bill from there: the plan that includes sales sequences, the branded documents add-on, and the Freddy AI Agent, which bills per session. Below are all three with numbers, and three teams of ten that pay $90, $580 and $1,125 a month.
The seat price
Prices from freshworks.com/crm/pricing, checked on 17 October 2026. The figures are in US dollars as the page shows them. The page does not say whether they include tax. The fetched page shows annual prices only, so this guide uses annual billing.
| Plan | Price per user a month, billed annually | Who the page names it for | What the plan adds |
|---|---|---|---|
| Growth | $9 | Startups and SMBs | Kanban view, lifecycle stages, chat, email and phone, email templates, custom fields, basic workflows |
| Pro | $39 | Growing and mid-sized businesses | Everything in Growth, plus contact scoring, deal insights, custom sales activities, territory management, sales sequences |
| Enterprise | $59 | Mid to large-sized businesses | Everything in Pro, plus forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
For ten users, that is:
- Growth: 10 × $9 = $90 a month, $1,080 a year.
- Pro: 10 × $39 = $390 a month, $4,680 a year.
- Enterprise: 10 × $59 = $590 a month, $7,080 a year.
The page lists no free plan. It offers a 21-day trial with the full CRM. The page shows no seat limit for any plan.
Sequences and territories: the Pro line
Growth does not include sales sequences or territory management. Pro includes both. Moving ten people from Growth to Pro adds $300 a month: 10 × ($39 − $9).
Pro is the plan to price if the team runs outbound cadences or splits accounts by territory. Growth is enough for a team that only works inbound leads.
Freddy AI sessions: the second meter
The Freddy AI Agent is an add-on. It is billed at $49 per 100 sessions, on top of the seats.
A session counts a unique interaction between an end-user and a bot. On chat, all end-user interactions with a bot in one day count as one session, lasting up to 24 hours. Agent-facing AI features do not use sessions.
Freshworks includes 500 sessions with paid plans, but only once per account. After that, sessions are paid for. Purchased sessions expire at the end of the payment cycle. The cost follows website and chat volume, not headcount.
Branded documents: $19 per user
Branded documents are an add-on for quotes and proposals with your own styling. The page lists them at $19 per user a month on every plan.
For ten users, that is 10 × $19 = $190 a month, or $2,280 a year. It costs more than the Growth seats for the same team.
Annual billing and the 20% label
The page labels annual billing as "Save 20%." It does not show monthly prices in the fetched text, so this guide does not state a monthly price for any plan. Check the monthly rate on the day you budget if you plan to pay monthly.
Three teams of ten
1. Inbound leads on Growth: $90 a month. Ten people track inbound leads, run chat and email, and use basic workflows. No Pro features and no bot. The bill is 10 × $9 = $90 a month, $1,080 a year.
2. Outbound team with branded quotes on Pro: $580 a month. Ten people run sales sequences and split accounts by territory on Pro. They also send branded quotes to all ten seats. The bill is $390 for seats plus 10 × $19 = $190 for branded documents, which totals $580 a month, $6,960 a year.
3. Pro with a busy website bot: $1,125 a month. The same Pro team also runs the Freddy AI Agent on the website. It handles 1,500 sessions a month. After the one-time 500 included sessions, the team pays 15 blocks at $49, which is $735. The bill is $390 for seats plus $735 for sessions, totalling $1,125 a month.
What to check before you sign
- Whether you need sequences or territories. Either one means Pro. The seat price for ten users goes from $90 to $390.
- Monthly bot sessions. Count the chats your website bot handles. Each 100 sessions costs $49 after the one-time 500 included.
- Branded documents. At $19 per user, this add-on costs 10 × $19 = $190 a month for ten people, whether or not everyone sends quotes.
- Billing term. The page's 20% saving applies to annual billing. Confirm the monthly rate before choosing monthly.
Freshworks changes its plans and add-ons. Check freshworks.com/crm/pricing on the day you budget. Our Freshsales pricing page and vendor profile cover the same plans.
If you are moving to Freshsales from another CRM, the migration checklist covers the steps.