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      <news:title>Intercom adds Fin autofill and lifecycle report to tickets</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-17-highlevel-labels-number-pool-calls-by-ad-platform</loc>
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      <news:title>HighLevel labels number pool calls by ad platform</news:title>
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      <news:title>Twenty blocks built-in AI provider names in admin panel form</news:title>
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      <news:title>Nimble adds MCP connection for Claude and ChatGPT</news:title>
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      <news:publication_date>2026-10-16T14:24:00.000Z</news:publication_date>
      <news:title>Clio adds CTM integration for call and lead attribution</news:title>
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      <news:publication_date>2026-10-16T13:42:00.000Z</news:publication_date>
      <news:title>HighLevel lets number pools ring up to 6 users at once</news:title>
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      <news:publication_date>2026-10-16T10:23:00.000Z</news:publication_date>
      <news:title>Help Scout redesigns Conversation Sidebar to show status and SLAs</news:title>
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      <news:publication_date>2026-10-16T10:05:00.000Z</news:publication_date>
      <news:title>ServiceNow lets employees build AI agents without code</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-16-zendesk-reports-mimecast-reaches-up-to-70-ai-deflection-in-b</loc>
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      <news:publication_date>2026-10-16T09:23:00.000Z</news:publication_date>
      <news:title>Zendesk reports Mimecast reaches up to 70% AI deflection in beta</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-16-hubspot-adds-ai-credit-caps-seat-to-credit-swaps-and-pay-as-</loc>
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      <news:publication_date>2026-10-16T08:24:00.000Z</news:publication_date>
      <news:title>HubSpot adds AI credit caps, seat-to-credit swaps and pay-as-you-go</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-16-nutshell-says-ringcentral-sms-replies-don-t-use-its-credits</loc>
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      <news:publication_date>2026-10-16T07:23:00.000Z</news:publication_date>
      <news:title>Nutshell says RingCentral SMS replies don't use its credits</news:title>
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  <url>
    <loc>https://www.weekcrm.com/news/2026-10-16-highlevel-translates-gift-card-emails-and-sms-by-locale</loc>
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      <news:publication_date>2026-10-16T06:23:00.000Z</news:publication_date>
      <news:title>HighLevel translates gift card emails and SMS by locale</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-16-highlevel-adds-countdown-offer-template-type-for-whatsapp</loc>
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      <news:publication_date>2026-10-16T05:32:00.000Z</news:publication_date>
      <news:title>HighLevel adds countdown offer template type for WhatsApp</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-15-servicenow-adds-ai-passport-to-limit-agent-permissions</loc>
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      <news:publication_date>2026-10-15T18:23:00.000Z</news:publication_date>
      <news:title>ServiceNow adds AI Passport to limit agent permissions</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-15-monday-crm-lets-teams-build-agents-with-make</loc>
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      <news:publication_date>2026-10-15T17:19:00.000Z</news:publication_date>
      <news:title>Monday CRM lets teams build agents with Make</news:title>
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    <loc>https://www.weekcrm.com/news/2026-10-15-zendesk-launches-open-service-directory-for-ai-assistants</loc>
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      <news:publication_date>2026-10-15T16:24:00.000Z</news:publication_date>
      <news:title>Zendesk launches Open Service Directory for AI assistants</news:title>
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  <url>
    <loc>https://www.weekcrm.com/news/2026-10-15-method-crm-fixes-six-bugs-across-method-ai-email-and-portal</loc>
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      <news:publication_date>2026-10-15T15:24:00.000Z</news:publication_date>
      <news:title>Method CRM fixes six bugs across Method AI, email and portal</news:title>
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